1. Our commitment
ShipCarte is committed to providing an inclusive experience for customers, partners, job applicants and members of the public. We want people with disabilities to be able to access information, communicate with our team and use our digital services with dignity and independence.
Accessibility is ongoing work. We consider it when designing, developing, writing, testing and maintaining the website, and we welcome feedback that helps us identify and remove barriers.
2. Standards and approach
Ontario’s accessibility requirements use the Web Content Accessibility Guidelines as a standard for public websites that fall within the applicable rules. ShipCarte uses those requirements as a baseline and aims to apply the current WCAG 2.2 Level AA guidance when we build or substantially update public digital experiences.
WCAG organizes accessibility around four principles: content should be perceivable, operable, understandable and robust. Using WCAG as a design and testing reference does not mean every page or third-party component will meet every criterion at all times, and this statement is not a certification of conformance.
For information about Ontario’s requirements, see the province’s guidance on making websites accessible.
3. How this website supports access
Our current design and development practices include attention to:
- clear heading levels and page structure;
- keyboard access to primary navigation, links, controls and forms;
- visible keyboard focus and a skip-to-content link;
- text and interface contrast intended to support readability;
- meaningful link and button labels;
- text alternatives for informative images;
- form labels, instructions and understandable error handling;
- layouts that adapt across common screen sizes and zoom levels;
- reduced-motion preferences where animation is used; and
- semantic markup intended to work with current browsers and assistive technologies.
Accessibility can be affected by the browser, device, assistive technology, account workflow and third-party service being used. If something does not work for you, please tell us so we can investigate the specific barrier.
4. Keyboard and navigation
The site is designed so core public content and navigation can be reached using a keyboard. A “Skip to content” link appears when it receives keyboard focus, allowing users to bypass repeated navigation.
Interactive controls should show visible focus, use a logical order and have a programmatic name that describes their purpose. Dropdown menus, accordions and forms are intended to support keyboard interaction without requiring precise pointer movement.
5. Visual presentation and motion
We aim to use readable text sizes, sufficient colour contrast and responsive layouts that preserve information as the viewport changes. Colour should not be the only way important meaning is communicated.
Animations and transitions are kept short and functional. Where supported by the user’s system, the site respects reduced-motion preferences. Browser zoom and built-in text or contrast tools may also help tailor the experience.
6. Images, media and documents
Informative images should include concise text alternatives. Decorative images may be hidden from assistive technology so they do not create unnecessary noise.
Video, audio, diagrams and downloadable documents may require captions, transcripts, descriptions or an alternate format depending on their content. We are continuing to review media and legacy documents as the site evolves.
If a document or visual cannot be converted without losing essential information, we will explain the issue and work with you to provide an accessible summary or another practical format where possible.
7. Forms and account tools
Public forms are intended to provide visible labels, instructions and clear control states. If an online form or account task creates a barrier, you can contact ShipCarte to request help completing the same process through an available alternative channel.
Do not send passwords, complete payment-card information or other highly sensitive credentials through ordinary email. Our team may need to verify your identity before discussing an account or shipment.
8. Third-party content and known limitations
Some ShipCarte experiences rely on third-party technology, carrier tools, embedded media, maps, downloadable documents or linked websites that we do not fully control. Their accessibility may vary.
Areas we continue to review include:
- third-party integrations and embedded tools;
- older documents or imported content;
- complex tables, charts, maps and logistics diagrams;
- captions and descriptions for newly added media; and
- authenticated workflows that change as platform features are updated.
We do not use a known limitation as a reason to ignore a barrier. When you report an issue, we will review whether we can repair the experience, provide the information another way, or coordinate with the provider responsible for the component.
9. Accessible formats and communication supports
ShipCarte will work with the person making the request to identify a suitable accessible format or communication support. Options may include an accessible electronic document, plain-text version, large print, telephone explanation or assistance from a team member, depending on the information and need.
Accessible formats and communication supports will be provided in a timely manner and at no additional charge beyond any amount that would ordinarily apply to the information or service.
10. Feedback and response process
Accessibility feedback and requests can be sent to hello@shipcarte.com or made by telephone at 1.888.424.8878.
To help us investigate, please include:
- the page, document, form or feature involved;
- what you were trying to do;
- the browser, device or assistive technology being used, if relevant;
- the barrier you encountered; and
- the format or support that would be useful.
We will acknowledge and review the request, involve the appropriate team, and communicate available next steps. More complex issues or third-party fixes may require additional time, but we will keep the request focused and provide an interim alternative where practical.
Feedback may be provided anonymously, although contact information is needed if you would like a direct response. Accessibility feedback will be handled in accordance with our Privacy Policy.
11. Ongoing improvement
ShipCarte’s accessibility work may include automated checks, keyboard review, screen-reader testing, responsive and zoom testing, content review, team guidance and feedback from people using the site.
Automated tools can identify some issues but do not replace manual testing or lived experience. We use a combination of methods and prioritize barriers that prevent access to essential information, forms and service pathways.
12. Updates to this statement
We will update this statement as the website, standards, legal requirements or our accessibility practices change. The latest version will remain available at this address with the “Last updated” date shown above.